AbodeAura Shipping & Return Policy

Shipping Policy

Within the US: Currently, we only ship to addresses within the United States.
No Military Bases Shipping: At this time, we do not offer shipping to military bases (APO/FPO).
International Shipping:Currently, our shipping services are confined to the United States. Stay tuned for international shipping options, as our European warehouse is in progress!

Start Your Return: For most common issues, we recommend visiting our AbodeAura FAQs Page. It's a great resource for quick solutions.
Need More Help? If your question isn’t answered there, feel free to contact our online customer support team for further assistance.

30-Day Return Policy: Request a return or exchange within 30 days of purchase if not satisfied.
Condition for Return/Exchange: Eligible only if the candle is in its original condition and packaging. Opened or lit candles not returnable unless due to a manufacturing defect.
Efficient Process: Easily review eligible items, use credit for new purchases, print prepaid labels, and track returns on our website.
Quick Refunds: Refunds are processed promptly, typically notified within hours of receipt. Please allow 1-2 weeks for the refund to reflect in your account.

Report Damage or Defects: If your product is damaged during shipping or has a manufacturer's defect, immediately contact us at help@abodeaura.com.
Provide Required Details: Include in your email clear photos of the damaged packaging and product, the number of damaged items, and your order number.
Prompt Resolution: Upon receiving your report, we will swiftly process your request for a replacement or refund.

Non-standard Returns: Returning an item outside the standard process may incur shipping costs and delayed refunds.
Refund Timing: Refunds are issued immediately but may take a few days to 2 billing cycles to appear in your account.