Refund Policy
AbodeAura, a brand of JOOLHome LLC, keeps refund expectations readable: a defined window, standard processing times, and a clear path to resolve issues before any payment dispute is needed.
Refunds are available for eligible items returned within 30 days of delivery. Items must be unused, in their original condition, and returned with original packaging where reasonably possible.
Because AbodeAura sells candles, items with burned wicks, melted wax, heavy handling marks, personalized engravings, or marked final sale are generally not eligible for a refund unless they arrive damaged or defective.
Approved refunds are returned to the original payment method used at checkout. AbodeAura does not refund to a different card or account.
Once a return is received and inspected, the refund is issued within 3 to 5 business days. Depending on the bank or payment provider, the credit may take an additional 5 to 10 business days to appear on the statement.
Customers are responsible for the cost of return shipping when returning an item for a refund, a change of mind, or any reason not caused by a product quality issue.
If the return is due to a product quality problem, a damaged or defective item, or a fulfillment mistake on our side, AbodeAura will cover the return shipping cost and may offer additional compensation such as a replacement, store credit, or a partial refund.
Original outbound shipping charges are non-refundable except when a return is caused by our error or a confirmed product defect.
If an order arrives damaged or defective, contact sale@joolhome.com within 7 days of delivery with the order number and clear photos of the item, the packaging, and the shipping label.
Support will review and arrange a replacement, store credit, or a full refund. For confirmed quality issues, return shipping is covered by AbodeAura and additional compensation may be offered depending on the situation.
In some cases a partial refund may be issued instead of a full refund, for example when an item is returned with minor signs of use, missing original packaging, or missing accessories.
If a partial refund applies, support will explain the reason and the amount before the refund is processed.
The following are generally not eligible for a refund: used or burned candles, items returned after the 30-day window, gift cards, personalized or custom items, and products marked final sale.
If a non-refundable item arrives damaged or defective, it is still covered under the damaged and defective items section above.
If a charge looks unfamiliar or an order has a problem, contact sale@joolhome.com before filing a dispute or chargeback with the bank or card issuer. Most issues can be resolved directly and faster than a chargeback.
Filing a chargeback before contacting support can delay resolution, and orders with an active chargeback may have refunds or replacements paused until the dispute is closed.
AbodeAura cooperates with payment providers and card networks to provide order details, tracking, and communication records when a dispute is opened. Providing accurate information helps resolve the case fairly for both sides.
An order can be cancelled free of charge if the request is received before the order has been shipped. Once an order ships, it can no longer be cancelled but may be returned under this refund policy.
To request a cancellation, email sale@joolhome.com with the order number as soon as possible. See the Terms page for full cancellation terms.