FAQs

• Seasonal Delays: Like many businesses during the holiday season, we sometimes face delays. However, our team works diligently to process your orders, ensuring they reach you as swiftly as possible.
• Expected Processing Time: During peak seasons, orders may take up to 7 business days to process. Once dispatched, a tracking link will be sent to you.

• Duration: Domestic orders typically arrive within 2-10 business days after dispatch.

• Duration: International shipments can take up to 3 weeks, with variations based on the destination.
• Countries Served: We ship to select countries, with plans to expand our reach soon. Customs and international logistics might cause slight delays, and we appreciate your understanding.

• Details: We proudly cater to APO/FPOs. Please ensure that the address format adheres to the USPS guidelines.

• Tracking Update: After dispatch, carriers might take up to 24 hours to update tracking information.
• Lost or Stolen Packages: Once dispatched, we trust renowned carriers for delivery. For any issues, first contact the carrier. If unresolved, please reach out to us.

• Available Options: We accept major credit cards and PayPal. Cash, checks, and cryptocurrencies are not accepted.

• Reasons for Cancellation: Occasionally, we might cancel orders for security reasons. We'll promptly inform you if this happens.

• Online Portal: Initiate returns through our dedicated portal. Ensure the product is in its original condition and within 30 days of purchase.
• Damaged Products: If your item arrives damaged, kindly provide photos and order details. We'll quickly address your concerns.

• Duration: Refunds are processed promptly. However, the reflection in your account might take 1-2 weeks, depending on your bank.

• Minimums & Case Packs: Our candles are available in specified case packs. Reach out to our sales team to start the partnership.
• Retail Partnerships: We prioritize partnerships with brick-and-mortar stores, ensuring quality customer experiences.

• Address Changes: Post-order address alterations are not possible due to our automated system. For changes, you might need to contact the carrier.
• Product Appearance: Certain ingredients can influence candle color. This is natural and not a product defect.

• Returns: Personalized items have specific return conditions, which usually exclude change of mind returns.
• Order Additions: Post-order personalization is not available due to our fulfillment process.

Each pearl candle is carefully handcrafted to ensure consistent quality. They have a typical burn time of 120 to 135 hours, are made from natural palm wax, and have a high-quality cotton wick.